Chapter 6: Security, fraud, and compliance
Hospitality businesses believe that the most effective fraud measures are advanced detection tools
Online and mobile payments make booking and paying easier. But any new channel comes with security challenges. Most businesses now prioritize security. And many are turning to fraud tools and automation to protect guest data, streamline operations, and alleviate compliance burdens.
Finding 01
Online channels need different defences
All new channels come with security challenges. Chargebacks and data breaches highlight vulnerabilities in current systems, leading businesses to reassess their security strategies and implement more future-proof solutions.
Finding 02
Compliance is hard, but tech can help
While security is a top priority, compliance presents significant cost and effort. To strike a balance between tight security and operational efficiency, many businesses are adopting technologies like tokenization and automated payment processes to reduce manual work and ensure secure transactions.
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